Walk-In Showroom and Service Center


For nearly 40 years, The Watchmaker has proudly served as a cornerstone of the local Stoneham, MA small business community.  To this day, a large quantity of our day-to-day operations include directly serving local members of the community who visit our Showroom and Service Center, and all of our customers are always welcome to visit our showroom in-person.


Hours and Walk-In Policies

As of Spring 2022, our daily hours are as follows

Monday: 9:30 AM – 5:00 PM

Tuesday: 9:30 AM – 5:00 PM

Wednesday: 9:30 AM – 5:00 PM

Thursday: 9:30 AM – 5:00 PM

Friday: 9:30 AM – 5:00 PM

Saturday: Closed

Sunday: Closed

The Watchmaker does not currently require masks or proof of vaccination while on the premises, but both practices are appreciated and strongly encouraged due to the ongoing COVID-19 Pandemic.

If you are looking to browse our showroom or to special-order a timepiece from one of our retail brands, a member of our trained staff will be happy to assist you.

In addition to all your sales needs, below is a description of common services and repairs provided as part of a walk-in service. Please note that while this information is a general guide, The Watchmaker reserves the right to revise common repair policies at any time as necessary.


Walk-In Battery Service

Battery Replacement Service Level

Services Performed

Price

Level 1 Battery Service
  • Installation of new button cell by professional watchmaker
  • Inspection of movement
  • Test of setting mechanism
  • Test of calendar function (if applicable)

$20.00

Level 2 Battery Service
  • Complete level 1 battery service
  • Water-resistance verification using air pressure to test case tightness and seals

$45.00

Level 3 Battery Service
  • Complete level 2 battery service
  • Basic refreshment of case and bracelet (if applicable)

$75.00

Level 4 Battery Service
  • Complete level 3 battery service
  • New sealing components as required

$135.00

Certain models and/or complications subject to a minimum or maximum level of battery service. All prices and estimated completion times subject to review and adjustment as appropriate at the discretion of The Watchmaker. We do not offer refunds on battery replacements or labor charges. Should a watch need more repair after a recent battery replacement, we are glad to apply the previous charges toward a comprehensive repair. For more information about our Basic Repair Process, please see our Service Department Homepage for more information.


Other Common Walk-In Services

Basic Battery Clock Service:  $65.00 and up.

The Watchmaker provides basic service on simple, battery operated clocks, usually comprising the replacement of the movement and hands as appropriate. A Basic Battery Clock Service generally includes a two-year performance warranty.

Watch Band & Bracelet Sizing: $20.00 and up

The Watchmaker is able to size nearly all bands and bracelets to the comfort of the wearer. So as to save you from unnecessary repeat visits to our facility, we highly recommend that the person who will be wearing the watch be present in-shop when the bracelet is sized. Rubber bands which much be cut to size will not be sized under any circumstances unless the intended wearer is present in-shop. Complimentary sizing is available on all watches newly purchased from our showroom or special-ordered.

New Watch Strap, Band or Bracelet: pricing varies

The Watchmaker stocks a large selection of non-model-specific high quality straps, bands, and bracelets in multiple styles and colors from Hadley-Roma, and is able to assist you in finding replacement options for any timepiece. If we do not have a specific manufacture, style, color or material of strap, band or bracelet in stock, we are able to special-order anything appropriate alternatives or replacements on request.

Spring Bar Set: $10.00

New straps, bands, and bracelets include requisite connecting hardware. Replacement spring bars are sold as a set (2).

Bench Charge: $95.00 and up

For minor adjustments, installations and repairs. Typically includes check of timekeeping, water-resistance, minor repairs/adjustments as needed, light cleaning of case and band.

Watch Repair Service: Please see our Service Department Homepage for more information.

Jaeger-LeCoultre Atmos Clock Service: Please see our Jaeger-LeCoultre Atmos Service Center Homepage for more information.