Watch Repair Form

This is the form to fill out online, print, and submit with the watch you are sending for evaluation.

Please fill out this form completely, and then click “prepare to print”.  

Curious about how the process works?

The Watchmaker recommends that you send the watch via the carrier of your choice, insured for whatever you feel is the replacement value. Please do not ship the watch in any packaging/special cases that you would like returned, it is impossible for us to keep your watch and it’s box together due to the volume of watches that we handle. After receiving and inspecting your watch we will contact you with a repair estimate (if requested), usually within 7-10 business days.

While there is no set charge for estimates on modern watches, there is a minimum $17.25-$34.50 processing/handling charge (what’s this?).   Items of high value may cost more for the extra insurance.  Please do not provide your own prepaid return shipping label, it will not be used.  Vintage watch repairs are often subject to an estimating fee.

We encourage you to take a photographs of your items prior to sending them in to document the contents of the shipping box.  We open the packages, document all contents, photograph and itemize a box’s contents, and the break down all packages just to make sure we did not miss anything.  This is a great way to make sure that you and The Watchmaker are in agreement with exactly what was sent.

Upon approving your watch repair, we will request a credit card number to begin work. We accept Visa/Mastercard/Amex/Discover, Paypal, and personal checks.

Please call or email if you have any questions about sending your watch to us.

Also, please review our pricing/policy page for the answer to many commonly asked questions.

  • (*This is the amount we should insure your watch on its return.)
  • Please describe the problem you are having with your watch, or provide instructions (e.g., change battery, check water resistance). Please be specific. ***PLEASE NOTE*** If during the evaluation we find an obvious/easily resolved issue (loose screws/dead battery, etc) we reserve the right to perform repairs as we see fit up to $50 without generating an estimate. This saves you money by saving our time.

Please fill out this form, and print the result page (which is just a white page of form results) and ship the printed form result AND your watch to:

Repair Department
WM Company
379 Main Street
Stoneham, MA 02180
USA