Returns & Exchanges

New watches sold by The Watchmaker are returnable for refund or exchange for 14 days after purchase.  In order to receive a refund or exchange, the item must be unworn with all packaging intact.  If you received “free shipping” on your order, the cost of the shipping/handling will be deducted from your refund.   Please note the following:

Special orders and Clearance watches are not returnable or exchangeable, no exceptions.

A new watch that has been sized or worn is not returnable, no exceptions.

Labor charges are non refundable.