Returns & Exchanges

New watches sold by The Watchmaker are returnable for refund or exchange for 14 days after purchase. In order to receive a refund or exchange, the item must be unworn with all packaging intact. If you received “free shipping” on your order, the cost of the shipping/handling will be deducted from your refund. Please note the following:

Special orders and Clearance watches are not returnable or exchangeable, no exceptions.

A new watch that has been sized or worn is not returnable, no exceptions.

Labor charges are non refundable.

Testimonials

Hi Dave, Just received my Oris watch back from you guys and wanted to thank you for being so great to work with! You were able to buff out all the little surface scratches on my band, etc. and made the watch looks brand new … plus it is winding, adjusting time, etc. MUCH easier than it was when I sent it in. I guess I didn’t realize how bad it had gotten! Return packaging with the Oris softcase will be great for shipping for future servicing with you guys. Thanks for the great communication throughout the process. Love being able to check status on the web and appreciate being able to pay online after the work estimate had been made. Your attention to detail throughout the process did not get unnoticed by me, thank you! Jim Genoa, NV
- Repair Feedback

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