Returns & Exchanges
New watches sold by The Watchmaker are returnable for refund or exchange for 14 days after purchase. In order to receive a refund or exchange, the item must be unworn with all packaging intact. If you received “free shipping” on your order, the cost of the shipping/handling will be deducted from your refund. Please note the following:
Watches and/or parts (straps) may be subject to an inventory adjustment charge to cover administration and/or inventory adjustments. Typically $10 or 10% depending on the item and shipping costs involved.
Special orders and Clearance watches are not returnable or exchangeable, no exceptions.
A new watch that has been sized or worn is not returnable, no exceptions.
Labor charges are non refundable.