Feed back from returning client


Just want to close the loop and let you know the watch was delivered into my possession at the Hoover, AL PO this afternoon.

TYVM.  You and your shop are far and away my first choice for a new timepiece or for a repair.



Rolex Service

Dear Watchmaker Team.
Thank you for the complete service of my Rolex.  It is terrific to have it back and fitting and running well.
Great job.  Thank you.   Rick B

Omega Chronostop repair

You guys are the BEST.
Thank you for your true professionalism
Completely Satisfied.
Peter C -Rockport MA

Oris ProDiver repair

Just wanted to thank you for the extremely quick repair that you made on my Oris Pro Diver. I am extremely impressed that you were willing to help me out with an emergency replacement of my rubber bezel. I use this watch everyday as an underwater welder here in Tampa, which made time a factor. Please forward my thanks along to the service team for working with me on the repair, I know they recommended the full service and that will happen as soon as I pick up another Pro Diver. You are a first class operation with an extremely personable staff and have earned my business.

Thank You Very Much,
Ross G

P.S. Thanks for the very nice case that returned my watch in.

Rotary repair

I wanted to take the time and opportunity to acknowledge the great job that you did servicing my Rotary timepiece!   Since I have not been able to wear the watch for a couple of years, I forgot how beautiful the watch looks on my wrist.
Thanks again for the great work, and I hope that I have an opportunity to use your services again.
Bert B

Epos Repair

Hi Dave,

I couldn’t be more pleased with the service you provided for my Epos chronograph. I have already recommended your shop to several people and will keep it up.

One question… did you adjust the timekeeping? It was already very good, but now it is phenomenal. I just checked after 3 weeks and it is off (slow) by 5 seconds! That exceeds the highest mechanical watch standards by a long margin.

Either I have a rare beast, or you are a magician, or both. I think both.

Thanks. We’ll do business again.


John M

Grey Market Article


I just want to thank you for your article on grey market watches because I had no idea this aspect of the industry existed. I placed an order for a Citizen watch (model #: BF0580-57L) on J**.com and it turned out they were getting the watch from “C*******d Watch Store,” which is a grey market dealer. The worst part is, they never stated this during the transaction. I cancelled the order immediately and found your article, which solidified my decision.

Again, thank your for publishing this information because it helps protect consumers like me and also professional watchmakers and salesmen/women such as yourselves.

It’s too bad I live in NYC, if I were in MA I’d stop by your store.

My Regards,
Ryan R

Repair feed back

Just got the watch back. Even though the work was a bit pricey, I have to say I am VERY pleased. It literally looks like a brand new watch. I very much appreciate the cleaning you gave the watch and the band. Seriously it looks like I just picked it up from the store. I’m really glad I had you replace the bezel, because those scratches on it really bothered me. My brother, a serious watch guy, gave me that watch for my 50th birthday, and I wear it almost every day so I do very much appreciate your work.

Thanks a lot,
Tom B,
Olympia Fields IL

Hamilton Watch Sale

Dave  My watch came today and I am so happy with it…Just wanted to ” Thank You ” for all your help. It was a pleasure dealing with you …Have a nice day !!!
Joe D

Oris Repair

I received my watch today wonderful job it looks great thank you guys so much

Mark N, Lynnwood WA