Testimonials

Oris purchase

Dawna,

I wanted to let you know that I received my new Oris watch on Tuesday and had the bracelet fitted by a local jeweler yesterday. I’ve already received several compliments .. the watch is beautiful.
Thank you and the Watchmaker team for making this long distance purchase a very pleasant experience.
Jerry

Sent from my iPhone

Feed back from returning client

David,

Just want to close the loop and let you know the watch was delivered into my possession at the Hoover, AL PO this afternoon.

TYVM.  You and your shop are far and away my first choice for a new timepiece or for a repair.

Regards,

Greg

Rolex Service

Dear Watchmaker Team.
Thank you for the complete service of my Rolex.  It is terrific to have it back and fitting and running well.
Great job.  Thank you.   Rick B

Omega Chronostop repair

You guys are the BEST.
Thank you for your true professionalism
Completely Satisfied.
Peter C -Rockport MA

Oris ProDiver repair

Hello,
Just wanted to thank you for the extremely quick repair that you made on my Oris Pro Diver. I am extremely impressed that you were willing to help me out with an emergency replacement of my rubber bezel. I use this watch everyday as an underwater welder here in Tampa, which made time a factor. Please forward my thanks along to the service team for working with me on the repair, I know they recommended the full service and that will happen as soon as I pick up another Pro Diver. You are a first class operation with an extremely personable staff and have earned my business.

Thank You Very Much,
Ross G

P.S. Thanks for the very nice case that returned my watch in.

Rotary repair

Hi,
I wanted to take the time and opportunity to acknowledge the great job that you did servicing my Rotary timepiece!   Since I have not been able to wear the watch for a couple of years, I forgot how beautiful the watch looks on my wrist.
Thanks again for the great work, and I hope that I have an opportunity to use your services again.
Bert B

Epos Repair

Hi Dave,

I couldn’t be more pleased with the service you provided for my Epos chronograph. I have already recommended your shop to several people and will keep it up.

One question… did you adjust the timekeeping? It was already very good, but now it is phenomenal. I just checked after 3 weeks and it is off (slow) by 5 seconds! That exceeds the highest mechanical watch standards by a long margin.

Either I have a rare beast, or you are a magician, or both. I think both.

Thanks. We’ll do business again.

Regards,

John M

Grey Market Article

Hello,

I just want to thank you for your article on grey market watches because I had no idea this aspect of the industry existed. I placed an order for a Citizen watch (model #: BF0580-57L) on J**.com and it turned out they were getting the watch from “C*******d Watch Store,” which is a grey market dealer. The worst part is, they never stated this during the transaction. I cancelled the order immediately and found your article, which solidified my decision.

Again, thank your for publishing this information because it helps protect consumers like me and also professional watchmakers and salesmen/women such as yourselves.

It’s too bad I live in NYC, if I were in MA I’d stop by your store.

My Regards,
Ryan R

Repair feed back

Just got the watch back. Even though the work was a bit pricey, I have to say I am VERY pleased. It literally looks like a brand new watch. I very much appreciate the cleaning you gave the watch and the band. Seriously it looks like I just picked it up from the store. I’m really glad I had you replace the bezel, because those scratches on it really bothered me. My brother, a serious watch guy, gave me that watch for my 50th birthday, and I wear it almost every day so I do very much appreciate your work.

Thanks a lot,
Tom B,
Olympia Fields IL

Hamilton Watch Sale

Dave  My watch came today and I am so happy with it…Just wanted to ” Thank You ” for all your help. It was a pleasure dealing with you …Have a nice day !!!
Joe D

Oris Repair

I received my watch today wonderful job it looks great thank you guys so much

Mark N, Lynnwood WA

Dreyfuss Watch Repair

Just got my watch back-sooo happy! Your work I immaculate and I appreciate the service. Oh I’m so happy to have this back.
Sincerely and regards,
Gary M. -Ridgefield WA

Deal of the Day

Dale,

The DeepQuest arrived today. The watch is beautiful and even better than I even expected. I had looked at these for a while, but the price was always a bit intimidating for my budget. Your “Deal of the Day” was by far the best price I have ever seen on a DQ. I’m in the Army and just got official orders for my promotion, so the timing was perfect. I’m hoping that this is the “watch for a lifetime”.

Many, many thanks for such a smooth sale, and I strongly suspect I will be a Watchmaker customer again.

Best Regards,

Christian

“Watch of the Day” sale

Dale,

The DeepQuest arrived today. The watch is beautiful and even better than I even expected. I had looked at these for a while, but the price was always a bit intimidating for my budget. Your “Deal of the Day” was by far the best price I have ever seen on a DQ. I’m in the Army and just got official orders for my promotion, so the timing was perfect. I’m hoping that this is the “watch for a lifetime”.

Many, many thanks for such a smooth sale, and I strongly suspect I will be a Watchmaker customer again.

Best Regards,

Christian

Rotary watch repair feedback

I have received my watch from you guys and I want to thank you for your courteous and professional service. This particular Aquaspeed  is my personal favorite watch and I’m happy to have it back ! Rest assured that if or when my other Aquaspeeds need service I will be in touch with the Watchmaker……gratefully…...John E.

Oris Repair Feedback

FYI, I got the watch back and it looks GREAT!  Thanks for the help

 

James

 

Repair feed back

Thank you very much for the work that you did on my watch.  Not only does it look totally free of scratches and blemishes, but it is now keeping great time.  Glad we looked up on this and thank you.

Best,

Tommy

Polar Heartrate Monitor repair

Thank you for the highly professional service. Received the watch yesterday.
Regards,
Gilda

New Hamilton Sale

Hi Dave,

I just got the watch today after work.  Everything is in perfect working condition and it looks great!  Thanks for helping me get my first watch!
Matt C.
NY NY

Victorinox Automatic Chronograph Service

Hello team,

I’ve been wearing my freshly serviced (by you) timepiece for about 24 hours now. When I first put it on I synchronized to an atomic clock app I have. I’ve checked the accuracy four or five times with no more than a one second deviation!!! I gave you a junker and you returned it a chronometer!!!! So happy with your work. Can’t thank you enough! All the best for you.

Matt L

New watch follow up

Thanks Dave.  I really appreciate your fast response and great customer service. The watch is awesome!

-David C.

Rotary Watch Repair

Dear Dave K

Today was a great day – my watch has come home at last and it is now back on my wrist looking better than before and all thanks to you and the team at The Watchmaker.
It’s been a long time but thank you for all your efforts I’m delighted to have it back again. I wish you all many more years of satisfied customers!

Best wishes
Patricia H.
Oregon

New Hamilton purchase via phone order

Hello Dave,

     I just wanted to say thank you, the watch arrived Friday morning and it is flawless. Thank you very much for the excellent service! I will certainly be a return customer.

-Richard E.

Victorinox Repair

Dave, I received my watch today and I wanted to let you know that it looks great. Thanks for your help in finding the links.

-Jeffrey B.

Email Customer Service Experience

Thank you so much for the quick response.  I’ll let you know what I end up deciding.
Also, I wanted to take a second to compliment you on the information you have on your website.
I found it very helpful. This is much appreciated for someone who is fairly new to watch collecting.
It seems you take great pride in what you do.
Ray P.

Oris repair

You guys simply rock.  I thought my Oris was completely dead and I no longer would have any use of it.  You fixed the unrepairable band and sent it to me!  I was prepared to get another watch I was totally surprised. Your service is outstanding!

Your Team Rocks!

 

-Joe H.

New Hamilton purchase

Hi Dave,

Thank you so much for your time and help today. This Hamilton is incredible, I can’t stop staring at it! I also feel so much better buying this watch from you than from Amazon. It really was a pleasure being in your store today.
Next time I’m in the market for a new watch, you’ll be the first person I contact.
Thanks again!
Anthony F.

New Watch Order

That is such fabulous news!  Thank you for your communication, exceptional service, and your kindness. Merry Christmas!
Kind Regards,
Regina

Service Feedback

Hello,

Wanted to let you know I received my watch today in good working order. Thank you for your prompt attention to its repair and
your excellent service. The instructions on how to set the watch helps me set it correctly.

Happy Holidays,
Kathy

Rotary Repair

Dave – THANK YOU!!  I trust your judgment that the new band looks good, you guys are the professionals!  I just didn’t want it to look “weird” like it didn’t go with the watch.  I know that watch is not a hugely expensive watch but my husband loves that watch so I wanted it to look good.  I am so glad there is another Rotary servicer in the United States, I hated the thought of shipping it to the UK.  I appreciate how you have kept me informed along the way.  Take care, Mary

– Lakeland, FL