Oris Service Center Homepage

The Official USA Oris Service Center

Since 2010, The Watchmaker has proudly served as the Official Service Center for Oris Watches in the United States, Puerto Rico, and the Caribbean, providing repairs and adjustments, warranty service, and aftersales support and accessories to the Oris community. We continue to work closely with Oris and our customers in order to provide long-term assistance with any and all Oris servicing needs.

The Watchmaker is the only facility in the country fully equipped to perform service on Oris timepieces using directly sourced genuine manufacturers parts. For more information about our basic repairs process, including how to submit a watch for a paid estimation or as a request for warranty service, please see our Basic Repair Process and Timepiece Repair Form.

Oris Warranty Service

Most Oris watches purchased through an Authorized Dealer come with a 2-year manufacturer’s service warranty, which can be extended for an additional year if registered on MyOris. Some specialized models featuring Oris’ in-house movements may have extended warranty periods. It is the responsibility of the retailing Authorized Dealer to activate the initial warranty upon selling the watch, and a watch’s warranty must show as activated in Oris’ Warranty Activation System in order to be considered for coverage under Oris warranty.  International purchases may require additional documentation such as bill of sale to validate the request for warranty repair.

Sending in an Oris caliber 400 series watch?  Please email us in advance with the serial number prior to sending it to make sure it is eligible for warranty repair at this facility.  If a watch is not eligible for warranty repair, an estimate will be provided.

Most modern Oris watches will be inscribed with a serial number on the caseback, comprised of two numbers, followed by five additional numbers, in the format: XX-XXXXX.

The Oris watch pictured above has the serial number 3892014

If you are unsure of the warranty status of your watch after searching for the serial number in the Warranty Activation System, please contact the Authorized Dealer where you purchased the watch, and ask the dealer to ensure the warranty has been properly activated. If the serial number does not appear to be activated, if the warranty period appears to be expired, or if there is any evidence that the manufacturer’s performance warranty has been voided prior to intake, an estimate for paid service will automatically be generated per the procedure outlined in our Basic Repair Process.

Warranty repairs are intended to correct a single issue or suite of issues which are the result of an uncommon manufacturing defect. Therefore, when submitting a request for warranty service, please be as specific as possible when describing the issue you have observed so as to assist our watchmakers in quickly correcting the problem. If we cannot identify or replicate the issue described, we will return your watch after careful inspection and thorough testing of it’s timekeeping, power reserve and water-resistance.

Oris OEM Accessories

The Watchmaker is the USA’s primary consumer supplier of genuine Oris accessories. In addition to the straps, bands, and bracelets listed on our web store, we are also able to supply any still-available Oris accessories, including straps, bands, bracelets, connecting hardware, links, and toolkits. We can also provide accessories as part of a repair estimate, if requested. All orders are filled according to present stock and availability, and certain items may need to be special-ordered from Switzerland.

How should I submit my watch to The Watchmaker?

The Watchmaker’s Service Center is open weekdays from 9:30AM-5:00PM. If you are local to our main Stoneham, MA facility you are always welcome to deliver the watch in-person. The vast majority of Oris watches submitted for service are shipped in using our Timepiece Repair Form, and we receive daily deliveries from all major carriers.  Please note some carriers may not insure watches. For your convenience, our Service Department Shop offers pre-paid USPS shipping labels at three levels of insurance coverage. Purchasing one of these labels allows you to easily and safely submit watches for estimation or warranty service. In most cases, Oris watches should be submitted using either The Watchmaker’s Full Shipping Label, with up to $3000.00 of declared insurance value, or The Watchmaker’s Premium Shipping Label with up to $5000.00 of declared insurance value. Higher-value watches should be sent in using the major carrier of your choice, with an insurance valuation commensurate with the replacement value of the watch.

Do not include any packing materials that you would like to be returned upon completion of the repair (e.g. a display box or travel pouch). All packing material will be discarded.

Frequently Asked Questions

How long does it take to receive an estimate?

Most estimates are ready within 10–14 business days once your watch is logged in. Some models, particularly those with in-house movements, may be sent to Oris in Switzerland for evaluation. Estimates are not issued for warranty repairs.

How do I approve or decline an estimate?

Estimates can be approved by phone or email. To begin service, we require a minimum 50% payment or a valid payment method on file. Online approval is also available through our secure payment portal.

If you choose not to proceed, your watch can be returned, picked up in person, or recycled.  A $50.00 insured return fee applies for declined estimates, with additional shipping charges for items returned from Switzerland.

Is an Oris warranty transferable?

Yes. The warranty follows the watch’s serial number, regardless of ownership. A purchase from an authorized dealer is required.

• USA purchases with activated warranties are fully covered.

• International purchases may require proof of purchase. Without it, the watch will be treated as non-warranty and an estimate provided.

Do you service all Oris watches?

Yes, provided that parts are available. Most models produced within the last 25 years can be serviced. Certain calibers, such as 110, 111, and 115, are forwarded to Oris in Switzerland.

What about watches purchased online?

We service Oris watches regardless of where they were purchased. However, pieces bought from non-authorized dealers are not eligible for warranty coverage and will be treated as paid service.

Do you service Caliber 400 without a bill of sale?

Yes. We will provide an estimate for any modern Oris watch. If warranty coverage cannot be confirmed, the repair will simply be treated as non-warranty.

How long does service take?

Timelines vary based on volume, parts availability, and the complexity of each repair. While we cannot guarantee completion dates, the following averages apply as of Fall 2025:

• Comprehensive Service: 4 months or longer

• Warranty Repair: 1–2 months

• In-House Movements (factory repair): 6–8 weeks in the USA, 2–4 months if sent to Switzerland

What warranty comes with service?

A comprehensive service includes a 12-month performance warranty, with the option to extend for an additional 24 months.

How is my watch returned?

Completed repairs are returned via UPS or USPS. Warranty repairs shipped within the United States are not subject to return shipping charges.

Is The Watchmaker owned by Oris?

No. The Watchmaker is an independent service center, proudly partnered with Oris SA and Oris USA for more than 16 years. We handle all Oris servicing in the United States and work closely with our colleagues in Switzerland to ensure every timepiece receives exceptional care. We’re honored to be their trusted repair partner and to support Oris owners every day.