The Watchmaker is happy to assist you in safely and easily sending an item to our Stoneham, MA facility for estimation, service and repair by streamlining the shipping process with this Basic Shipping Label.
Once you purchase this item, within 1-2 business days you will be emailed a prepaid USPS Priority label, addressed to The Watchmaker’s Service Department which you can then print and use to send an item in for estimation or warranty service. Please ensure that both your contact information and return address are correctly entered upon checkout, as the label will be sent to the email address you provide. Once the label has been generated, it must be used within 25 days, or it will become inactive, and a new label will need to be purchased and generated. The Watchmaker will not refund a label which has been voided due to inactivity.
Basic Shipping Label Instructions:
- Once you receive your Basic Shipping Label, check all information to make sure that all fields are accurate.
- Print your Basic Shipping Label
- Affix your Basic Shipping Label to a parcel no larger than 8″ x 8″ x 8″, containing both the item you are sending in and a copy of The Watchmaker’s Timepiece Repair Form. Do not include any packing materials that you would like to be returned upon completion of the repair (e.g. a display box or travel pouch). All packing material will be discarded.
- Drop off the complete parcel at your local US Post Office location.
For more detailed shipping instructions, please see our Shipping Instructions.
For more details about our Basic Repairs Process, see our Service Department Homepage.
This Basic Label has:
Full insurance coverage up to $500.00.
Signature required upon delivery.
Higher-value items may require greater levels of insurance coverage. For items with a declared insurance value up to $3000.00 please see The Watchmaker’s Full Shipping Label. For items with a declared insurance value up to $5000.00 please see The Watchmaker’s Premium Shipping Label.
The Watchmaker specializes in factory-level service on modern Swiss Timepieces. Our facility is superlatively qualified and comprehensively equipped to provide after-sales service for most major Swiss brands and, in addition, serves as an official service center for Oris, Cartier, Montblanc, Baume & Mercier, Jaeger-LeCoultre Atmos, Phillip Stein and Victorinox.