Victorinox and Wenger Watch Service

For over 15 years The Watchmaker has been an official service center for Victorinox Swiss Army watches.   We are happy to provide both in warranty and after warranty repairs for them.  Victorinox watches are warranted for 3 years from date of purchase.

We offer battery replacement including water-resistance testing, generally done while you wait for walk in clients.  We also have a large inventory of replacement straps.  Other services offered include new crystals, bracelet and case cleaning and polishing.

If your Swiss Army watch is under warranty, we are also glad to help.   A few important notes about warranty repairs- please make sure you buy your watch from an authorized Victorinox dealer.   Victorinox does not offer any warranty on watches purchased via unauthorized channels.

If your watch stops, don’t just bring it anywhere for a battery replacement.  If your Victorinox is opened by anyone other than an authorized repair center the warranty is immediately voided by Victorinox (even if opened by the selling dealer).  When we work on your watch, you can be sure that your warranty is intact and that the repairs are being done by experts.

Wenger watches are similar in style to Victorinox (formerly Swiss Army).  We are authorized to repair Wenger watches after the warranty has expired.  Parts for Wenger watches are limited, so we encourage you to contact us prior to sending in a Wenger watch to make sure we can offer a repair.

When you are ready to  send your watch in, please fill out the repair form.

To learn more about the repair process, please click here.

 

Common Victorinox Service Rates:

Mail in watch battery replacement, which includes checking/replacement of gaskets, light cleaning/washing of case and band, check of water-resistance to factory specifications, return insured shipping $60

Quartz Time/date model overhaul includes movement service, washing of case and bracelet, replacement of gaskets, return shipping, one year warranty $150 and up.

Quartz Chronograph models needing overhaul include movement service, washing of case and bracelet, replacement of gaskets, return shipping, one year warranty $240 and up.

These rates are not guaranteed, they are the guidelines and pricing you can expect.  All watches are subject to individual inspection and repair costs can vary.