Rotary Service for USA

Rotary-LogoThe Watchmaker is an official USA service agent for Rotary Watches.  If you have a Rotary watch that needs repair, either within warranty or outside of warranty, our repair shop is equipped to provide professional after sales support.  Please use our repair request form (left of this page).  Please fill it out online, and enclose a copy with your watch.

Please do not include your original packaging, it will not be returned.

Common repair costs:

$50-$75 Lifetime Warranty Maintenance Intervention (includes replacement of battery, washing case or band, verification of water-resistance)

$50 for battery replacement with water-resistance testing, includes check of all functions.

$75 for battery replacement with water-resistance testing on double-sided models

$95 and up for quartz overhauls

$125 and up for mechanical overhauls

 

Lifetime Guarantee Registration

Register your watch for servicing and protect your lifetime guarantee.

All Rotary watches sold since 2009 come with a lifetime guarantee. In order to qualify, your watch must be sent in for a paid service at an official Rotary Service Centre every three years. View the lifetime guarantee (PDF – 224k). Watches purchased prior to January 2009 are subject to our two-year international guarantee (PDF – 204k).

Please Note

All movements in Rotary wristwatches now have a lifetime guarantee. The only condition to this warranty is that you return the watch to Rotary Watches for a paid professional service at least every 3 years or when our reminder reaches you. Although servicing will be chargeable it will contribute to your Rotary’s long life through cleaning, lubrication, replacement of any worn parts, regulations and full testing. The lifetime guarantee is only valid if presented with a dated proof of purchase or till receipt from an authorised Rotary stockist. The lifetime guarantee excludes straps and glasses and does not cover damage caused by misuse, accident, wear and tear or neglect.

 

Rotary’s headquarters in England offers a “7 day Door to Door Repair Promise”.  We do strive to return all repairs as quickly as possible, but do not offer that guarantee in the USA.